Advocacy and Communications
Our hi-tech/hi-touch service model does not force over-simplification and elimination of the insight and wisdom that must be applied in benefits administration.
Employees have 24x7 access to The Benefits Desk, our call center located in the US.
Our solutions enhance the employer’s branding and value proposition in the hearts and minds of their workforce.
The employee benefits business is increasingly competitive. Clients expect more services at lower costs. Consistent employee satisfaction with benefit support services is a good way to cement client relationships and increase the "stickiness" factor.
The Benefits Desk at Workforce Junction fulfills client service expectations with highly trained benefit specialists who can handle anything from initial enrollment to resolving very complex claims issues.
The Benefits Desk reduces the day-to-day burden of routine inquiries on in-house HR teams, which in turn allows those teams to focus on higher value activities. Our best-in-class call center technology underpins the expertise and commitment of The Benefits Desk to employee empathy and to deliver superior results to clients of any size, with any set of benefits programs, across industries, and in any location. We'll show you how we can partner with you to be a seamless extension of your firm.
The Benefits Desk
- The Benefits Desk, located in Concord, CA, is accessible 24x7
- Business hours are from 7:30 am to 4.30 pm Pacific Time
- On-Call Service is available for emergencies after business hours
- Toll-free phone number and dedicated e-mail address
- Resolves eligibility and all other kinds of issues
- New employee orientation and enrollment support
- Handle PHI in compliance with HIPAA
- Dedicated claim specialists resolve escalations in conjunction with benefit providers and insurance carriers
Employee Education and Decision Support
- Landing page for Employee Benefits with optional custom url
- Custom branded for client with images and colors specific to client
- All Employee Benefit program information in one place, linked with single sign on (SSO) to the enrollment system and the Mobile App
- Optional presentation in multiple languages
- Employee benefit videos
- Mobile app branded to client with client logo
- Integrated with the enrollment system with same login, employee enrollment information downloaded automatically to the app from the enrollment system
- App alerts and push communications as part of ongoing communication campaign
- Links to mobile directories, carrier contacts
- Store personal details such as provider contacts, image of ID cards, notes for Dr visits
- Conduct Employee Communication Campaigns
- Develop and modify open enrollment materials
- Development of electronic employee communication material, distribution by email, print and mail
Our Employee Advocacy and Communications Solutions Deliver
- Employee delight
- Greater appreciation of benefits
- Speedy issue resolution
- Streamlined processes
- Eliminates escalations